KNI Service Engineer

KNI Service Engineer is a dedicated app for managing restaurant equipment service jobs. It is used by service engineers to receive service requests, plan visits, repair equipment and update billing – all in one place. This app is designed for internal use by service engineers of KNI and partner companies. It helps keep service requests organized, transparent and easy to track from start to finish. 🔧 How It Works Service Request Created A restaurant raises a service request for its kitchen or restaurant equipment. Engineer Receives Job The service engineer gets a detailed job request in the app with: • Customer name and restaurant details • Location and contact information • Equipment details • Problem description • Preferred date and time Accept or Reject The engineer can: • Accept the request and schedule the visit • Reject or cancel the request with a valid reason (for example, wrong location, duplicate request, or not serviceable) On-Site Visit & Inspection On the scheduled date, the engineer visits the restaurant, checks the equipment and updates the task status in the app (In Progress, On Hold, Completed, etc.). Repair and Service Details The engineer can add: • Work carried out • Parts replaced • Notes or observations • Photos, if required Billing & Extra Work If additional parts or extra work is required, the engineer can create or update billing details inside the app as per company process. Job Completion Once the work is finished, the engineer marks the task as Completed, and the final status is visible to the back-office or admin team. ⭐ Key Features for Service Engineers Receive detailed restaurant equipment service requests Accept or decline jobs with a clear reason View customer and location details for easy navigation Track scheduled visits and upcoming tasks by date Update job status: New, Accepted, In Progress, Completed, Cancelled Add service notes, work details and observations Create or update billing information for extra parts or additional work Maintain a history of completed service jobs 🎯 Benefits Better coordination between office team and service engineers Faster response time for restaurant equipment breakdowns Clear record of visits, work done and billing Reduced paperwork and manual follow-up Professional and organized service experience for restaurant clients 🔐 Data & Privacy This app is intended for registered service engineers only. It uses limited information related to customers, equipment and service jobs to manage the service process. Data is used only to support service operations and is not shared with unauthorized third parties.