ATIUM Diary

ATIUM Diary — Field Reporting & Client Diary ATIUM Diary connects your field team to your internal team in real time. Report an issue on the ground, route it to the right person, and track it through to resolution — all without leaving the app. TICKET REPORTING & REAL-TIME COLLABORATION • Report issues as structured tickets — context, what went wrong, findings, platform, and device details, captured right from the field • Forward any ticket to the right person on your internal team instantly • Reply, forward, and follow every update in one running thread • Get notified the moment your ticket is picked up, replied to, or resolved • Synced with Freshdesk so your whole team sees the same status MEETING & VISIT LOGGING • Log every client meeting in seconds, right after you walk out • Attach photos and notes to any log • Track outcomes and set follow-up reminders so nothing slips through CLIENTS & CONTACTS • A shared, organization-wide directory of clients and contacts • Tag and search contacts instantly • Control who on your team can see which clients WORK PLAN • Plan your day, week, or month with recurring tasks • Sync follow-ups straight to Google Calendar • Track your progress against your own targets ANALYTICS & REPORTS • Weekly and monthly activity breakdowns • Export polished PDF reports or Excel sheets for your manager • Smart insights that summarize your week automatically TEAM & ROLES • Role-based access for agents, managers, and admins • Stay updated with a live Tech Updates feed from your product team • Every change is auditable, and deletions go through a request-and-approve workflow — your organization stays in control of its own data ATIUM Diary keeps field and office in sync — report it, route it, resolve it, together.