STAR

The Support Tracking Analysis and Response (STAR) application is designed exclusively for employees of SCC and their clients. This mobile application provides quick access to a web-based model, allowing users to track support requests and view company announcements. The first screen displays the Messages tab, which serves as the message center for company announcements and ticket updates (see screenshot #5). To access the dynamic part of the application, please select the Metrics tab just below the top row with quick task access by # and the burger menu (screenshot #3). The burger menu on the main screen grants clients access to various sections of the STAR application (refer to screenshot #2). The Alerts item directs users to a new screen highlighting issues that require immediate attention. The Search link provides access to a Search tool (screenshot #1) for browsing the Knowledge Base of common problems, with multiple filters available for more accurate searches. The burger menu also includes links to various learning resources such as FAQs and Manuals. The Logout link allows users to exit the application. In the Metrics tab, users can utilize customizable tables to sort tickets by status, assignment, and other criteria (screenshot #3). Switching between different metric tables is done via a dropdown menu within the Metrics tab. By clicking on any existing task in the table (for instance, a task with TSS that has three tickets), users can view the ticket details, including its description and the actions taken by the SCC Technical Specialist to resolve the issue (screenshot #4).