GetIT Mobile

GetIT is Reliance Industries Limited's (RIL) IT Service Management app — a single point of contact between you and GetIT Servicedesk, exclusively for Reliance Users. GetIT brings your IT Servicedesk experience to your smartphone. Whether you are at your desk, in a meeting, or working remotely — managing IT requests has never been easier. No more logging into a browser portal or making calls to the Service Desk. Everything you need is right in your pocket. Here's how GetIT works: Secure login via RIL credentials or biometrics — Sign in using your Reliance domain credentials or use Face ID, fingerprint, or PIN for quick and secure access. Raise and track IT incident tickets on the go — Got a technical issue? Open the app, describe your problem, and submit in seconds. Your ticket is instantly assigned to the right team. Track its status in real time — so you always know where things stand. Approve or Reject Service Catalog & Change Requests — Approvers can review pending Service Requests Catalog (SRC) and Change Requests (CR) directly from the app. Approve or Reject with a single tap on mobile Submit feedback on resolved tickets — Once your ticket is resolved, share your experience. A quick rating helps the IT team continuously improve service quality across IT Support. GetIT Mobile App is designed for every Reliance User — simple enough for first-time users, powerful enough for approvers and IT stakeholders. Exclusively for Reliance Users. Requires valid RIL credentials to access.