Sahar Sathi

The Odisha Grievance Management Portal is an integrated, citizen-centric digital platform developed to facilitate transparent, efficient, and time-bound redressal of public grievances across all departments and administrative levels of the Government of Odisha. It serves as a single-window system where citizens can conveniently register, monitor, and track the status of their grievances from anywhere, at any time. The portal empowers citizens to lodge complaints online through a user-friendly interface accessible via web and mobile devices. Each grievance is automatically categorized and routed to the relevant department or district office, ensuring that every issue reaches the appropriate authority without delay. Users can upload supporting documents, photographs and receive timely updates through SMS, email, or portal notifications. To promote inclusivity and accessibility, the system supports multilingual usage, including Odia and English, enabling citizens from all regions and backgrounds to use the platform with ease. For administrators and grievance officers, the portal offers a comprehensive back-office module that enables them to view, assign, escalate, and resolve complaints within defined service timelines. Built-in escalation mechanisms ensure accountability and prevent delays, while performance dashboards provide department-wise and district-wise analytics on grievance volume, resolution rate, and turnaround time. Additionally, the portal encourages citizen feedback and post-resolution satisfaction surveys to ensure continuous improvement in the quality of service delivery. Through transparent workflows, audit trails, and status visibility, it fosters public confidence in government processes and strengthens the principles of good governance. Sahar Sathi Grievance Management Portal represents the State Government’s commitment to responsive administration and participatory governance. By ensuring that every complaint is acknowledged, tracked, and resolved effectively, the platform aims to bridge the gap between citizens and government institutions—making governance more transparent, accountable, and citizen-focused.