LiveAgent Live

Name: LiveAgent
Rating: 2.70 (179 reviews)
Author: Quality Unit

Quality Unit4 apps · 63.4K installsProductivityFreecom.qualityunit.liveagent

LiveAgent is multi-channel help desk software designed for SMB and mid market.

Alert me ★ Watch Open in Play ↗

Total installs: 21,425
Installs / day: —
Rating: 2.7★
Released: 10 Feb 2015
Last update: 7 Aug 2023
Countries: —

Install history

exact counter from Google Play

30dAll

Installs per day · last 90 days

Change timeline

No changes recorded yet. We compare every crawl with the previous one and list title, icon, screenshots, description, version, price and availability changes here.

Country availability

Availability has not been checked for this app yet. “Check all countries” looks the app up in about 140 Google Play storefronts and shows where it is live, listed but not installable, or missing — plus any country-specific (custom) store listings.

Top countries

Country data will be available soon.

We estimate where downloads come from using the app’s position in Google Play’s top charts in about 140 countries. This app is not in any chart we have collected yet; the estimate appears as soon as it is.

Top chart positions

Not in any tracked top chart.

App manifest

Read this app's manifest from Google Play: permissions, declared SDKs, components and AdMob app ID. Saved analysis appears here automatically.

Permissions

13 in 4 groups

4 Sensitive4 Notable5 Routine

What this app can do with your phone

Read photos, videos, and other files saved in your phone's shared storage
Add, change or delete photos, videos and other files in your phone's storage

Photos/Media/FilesSensitive2

Access to photos, videos, music and other files stored on your device

Read photos, videos, and other files saved in your phone's shared storageread the contents of your USB storage · READ_EXTERNAL_STORAGE
Add, change or delete photos, videos and other files in your phone's storagemodify or delete the contents of your USB storage · WRITE_EXTERNAL_STORAGE

StorageSensitive2

Access to files, photos and media saved on your phone's storage

Read photos, videos, and other files saved in your phone's shared storageread the contents of your USB storage · READ_EXTERNAL_STORAGE
Add, change or delete photos, videos and other files in your phone's storagemodify or delete the contents of your USB storage · WRITE_EXTERNAL_STORAGE

Wi-Fi connection informationRoutine1

Access to details about Wi-Fi networks your device sees or uses

See whether Wi-Fi is on and details of the network you are connected toview Wi-Fi connections · ACCESS_WIFI_STATE

OtherNotable8

Access to miscellaneous device features that don't fit other categories

Create its own accounts on your device and read or set their passwordscreate accounts and set passwords · AUTHENTICATE_ACCOUNTS
See Bluetooth settings and connect to paired devices like headphones, speakers or watchespair with Bluetooth devices · BLUETOOTH
Change volume and choose which speaker or headset plays soundchange your audio settings · MODIFY_AUDIO_SETTINGS
Keep your phone's processor or screen from going to sleep, which can use more batteryprevent device from sleeping · WAKE_LOCK
Check whether you are online and whether you use Wi-Fi or mobile dataview network connections · ACCESS_NETWORK_STATE
Connect to the internet to load content and send datafull network access · INTERNET
Make your phone vibratecontrol vibration · VIBRATE
Receive push messages sent from the app's servers over the internetreceive data from Internet · com.google.android.c2dm.permission.RECEIVE

Sensitive = can reach personal data, location, camera/mic or act on your behalf. Notable = changes how your device behaves. Routine = normal for almost every app. Source: Google Play's permission list for all versions of this app.

Store listing

Full description

LiveAgent is a multi-channel help desk system used by thousands of companies worldwide. Support your customers over all communication channels - email, chat, Facebook, Twitter, phone, web, forums and more from one place! LiveAgent for Android - Full customer support in your hand. Chat with your customers, solve tickets and be more productive on-the-go! Main features: - Get push notifications of new tickets or chats - Chat with your customers directly from the app - Resolve, Transfer and respond to tickets - Use your preset filters to organize your tickets - See tags, notes and departments for every ticket IMPORTANT NOTICE: Even though it's possible to install this app on Android version 4.X, we're sorry but the application is no longer supported on this OS version. LiveAgent server side supported version: 5.17.23.1 or higher

What's new

- preventing screen-off while active chat is opened - fixed format of system message - fixed downloading attachments - fixed creating new ticket - fixed notifications - performance improvements - security fixes - updated translations

Growing in Productivity

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