Phoenix Rewards

Phoenix Rewards is the official loyalty app for Phoenix Hospitality Group — earn, track, and redeem rewards every time you dine, stay, or spend at a Phoenix venue. EARN ON EVERY VISIT Scan & Pay at checkout to earn cashback in Dirhams, instantly credited to your wallet. Every credit and debit is recorded in a transparent, always-accurate ledger — no guesswork, no stale balances. YOUR WALLET, AT A GLANCE See your current balance, your tier and its cashback rate, and exactly what's coming up — including a heads-up before any Dirhams are about to expire, so you never lose what you've earned. TIERS THAT REWARD LOYALTY Move up through Silver, Gold, and Platinum as you spend, unlocking better cashback rates along the way. Track your progress toward the next tier right from your profile, with the exact amount left to qualify. SPIN THE WHEEL After a completed bill, get a free spin for a chance at bonus Dirhams, a free dessert, a free cocktail, double cashback, or a rare staycation prize. REWARDS & VOUCHERS Browse offers curated for you — including picks tailored to your tastes — and redeem rewards for vouchers you can present and honour at checkout with a single QR code. YOUR VISIT PASSPORT Every stamped visit builds your passport. Complete missions, earn badges, and watch your history grow across all your favourite Phoenix venues. REFER A FRIEND Share your personal referral code with friends and family. When they join and complete their first visit, you both earn a bonus. RATE YOUR EXPERIENCE Tell us how a visit went with a quick, optional rating. Great experiences help us shine a spotlight on our teams; anything less gets routed straight to the venue so it can be made right. BUILT FOR REAL LIFE • Secure sign-in with your mobile number — no passwords to remember • Works even when you're offline: your vouchers and passport are saved on your device so you can still show them at the till • Clear, honest notifications — expiry reminders, surprise rewards, and redemption confirmations, without the noise • Your data, your control: manage notification preferences and request an export or deletion of your data anytime from your profile Phoenix Rewards is built around one simple idea: the app should never guess. Every balance, every tier, every reward is calculated and verified by Phoenix's systems — what you see is always what you've actually earned. Download Phoenix Rewards and start earning on your next visit.