On Call Central

On Call Central puts your medical answering service in your pocket. Take call, return patient calls, and manage your practice's after-hours communication from a fast, secure app. Completely rebuilt from the ground up for iPhone, iPad, and Apple Watch, the new On Call Central opens faster, feels instantly responsive, and uses up to 77% less memory than the previous version, so it stays quick even on older devices. CALL PATIENTS DIRECTLY, IN THE APP • Tap to call patients back right from a message, using your practice's caller ID instead of your personal number • Receive incoming calls in the app like a normal phone call • Automatic fallback to callback dialing when your network is weak, so calls always connect • Mute, speakerphone, and live connection quality indicators YOUR MESSAGES, INSTANTLY • Listen to voicemails and call recordings in the app, or read the automated transcription instead • Critical alerts (with your permission) make sure patient calls sound through even when your phone is on silent or Do Not Disturb • My Calls, All Calls, and Archived views with unheard badges • Push notifications the moment a patient call comes in SECURE CHAT, REIMAGINED • HIPAA-focused messaging with your care team: reactions, read indicators, and photo, video, and audio attachments • Message retention and expiration controls for compliance MANAGE ON-CALL FROM ANYWHERE • See the on-call schedule at a glance with month, week, and day views • Quickly change who's on call and create schedule exceptions • Set your availability status and manage contact methods: phone, SMS, email, even pagers • View and manage your practice's phone menus and create exceptions APPLE WATCH COMPANION • See who's on call right on your watch face • Review calls and read transcriptions from your wrist • Update on-call assignments, change your status, and send quick chat replies BUILT FOR IPAD • True split-view layouts and a Command Center dashboard designed for the larger screen SECURITY FIRST • Face ID, Touch ID, and PIN app lock • Encrypted credential storage and app-switcher privacy screening • Built for practices that handle protected health information FOR EVERYONE • Available in English (US, Canada) and Spanish (Latin America, Spain) • Full VoiceOver support, Dynamic Type, and WCAG 2.2 AA accessibility as standard • Light and dark mode On Call Central requires an active On Call Central account. Secure Chat and EHR integration (Modernizing Medicine) are available on participating accounts. Questions? Reach us at [email protected] or support.oncallcentral.com.