Level 3

NORMA is a professional business platform designed for chemists and channel partners to manage leads, customer interactions, follow-ups, appointments, orders and commission-related activities in one place. With NORMA, chemists can manage their business activities and stay connected with the lead and order workflow. KEY FEATURES • Lead Management Create and manage customer leads and keep track of lead progress from initial submission through closure. • Lead Follow-ups View and manage follow-up activities so important customer interactions are easier to track. • Appointments Manage scheduled customer appointments and keep your daily activities organised. • Customer & Order Tracking Access relevant customer and order information and follow the progress of business activities. • Commission Tracking Track commission-related information associated with successfully closed leads and eligible business activities. • Dashboard Get an overview of leads, follow-ups, appointments, orders and other relevant activities from a central dashboard. • Notifications Receive relevant notifications and updates related to your activities and account. • Learning & Product Information Access available product and training content to support your product knowledge and business activities. • Account Management Manage your profile and account information from within the application. BUILT FOR PROFESSIONAL BUSINESS WORKFLOWS NORMA helps chemists organise their day-to-day lead and business activities through a structured digital platform. The application is designed to simplify lead management, follow-ups, appointments, order tracking and commission visibility. The availability of specific features may depend on your account, role and the services enabled for your organisation. SUPPORT For assistance with the NORMA application or your account, please contact the NORMA support team through the available support channels.