NigOne

NigSoft Support System is an internal support ticket management app designed for NigSoft employees and clients. Easily raise support tickets for questions, doubts, technical issues, or future feature requests — and track them from creation to resolution, all in one place. 🎯 Key Features: • Create Tickets — Quickly raise support tickets with issue type, description, priority, and product category (Lab, Medi, Dent, Docs, Bills) • Track Status — Monitor ticket progress through statuses like Open, In Progress, Development, Transfer to L2, and Completed • Assign & Manage — Assign tickets to the right team members and update them as work progresses • History — View the full discussion and solution history for every ticket • Attachments — Attach images directly to tickets for better context • Filter & Search — Filter tickets by product, date range, or assigned user to quickly find what you need • Real-time Notifications — Stay updated with push notifications when tickets are updated or assigned 👥 Who is it for? • NigSoft Employees — Manage and resolve support tickets raised by clients or internal teams • Clients — Raise questions, report issues, and request new features with ease 📦 Products Supported: Lab | Medi | Dent | Docs | Bills NigSoft Support System ensures no question goes unanswered and no issue goes unresolved — keeping your team and clients always connected.