EZ Call Manager

EZ Call Manager is a comprehensive modular CRM (Customer Relationship Management) suit, which can addresses extensive business challenges. Because of its modular nature, it can be easily customized and can also be integrated with other systems across multiple platforms. It is flexible, scalable, and cost-effective, allowing businesses of all sizes to improve their customer engagement and management processes. EZ Call Manager enables businesses to start with a smaller, simpler CRM solution and gradually add more features as they grow, without having to invest in a large, complex, and expensive CRM platform. EZ Call Manager comes with the following plug and play, ready modules: EZ Call Manager: is a comprehensive, blended (Inbound and Outbound) IP based Contact-Center suite with built-in PBX, IVR, ACD, Voice Recorder and is CTI enabled to give screen pop ups. EZ Complaints: is a state-of-the-art, complaint management system with the backend workflow, complete escalation of unresolved tickets, knowledge base, all in one package. Our state-of-the art system allows organizations to efficiently manage complaints and support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for assistance (web portal, email, social media, chat, walk-ins, phone calls, Mobile apps). EZ CMS may also be integrated with client’s existing systems for easy access of data. EZ Surveys: a state-of-the-art CRM solution, which allows faster way to interact with any sample size (customers, users, clients, etc.) using predefined questionnaire. The data collected can then be used for analytics, so that better and quicker business decisions can be made. EZ Orders: is the CRM specifically designed for the customers processing their orders regardless of the channel via which the customer is reaching out for assistance (web portal, email, social media, chat, walk-ins, phone calls, Mobile apps). EZ Order may also be integrated with client’s existing systems for easy access of data. EZ Service: is a state-of-the-art CRM for managing customer details, customer history, support knowledge which allows delivering constant, consistent, efficient, and effective services to the customers. EZ Help Desk Management: is a state-of-the-art CRM for managing trouble tickets, giving each ticket a unique id. It captures details like customer history, provides possible solutions, and recommends pre-assigned solution codes, delivery turn-around-time (TAT) to each ticket. It also provides support knowledge which allows delivering constant, consistent, efficient, and effective services to the customers.