Massive Support Live

Massive Support is the field companion app for technicians and managers keeping Massive Charging's EV charging network running. Raise a ticket for any issue you spot in the field — charging point faults, session problems, site surveys, and more — with just the context that matters: station, charger, connector, or a session/transaction ID. No clutter, no extra steps. For assigned work, start and resolve tickets through OTP-verified handoffs with photo evidence, so every repair is properly logged and accounted for. Track tickets end to end — status, assignment, activity, comments, and attachments — all in one place. Managers get team-wide visibility: assign and reassign technicians, monitor the unassigned queue, and close out resolved work without needing to be at a desk. Key features • Raise tickets for any issue type, with the right context captured automatically • OTP-gated Start Work and Resolve flows for accountable field execution • Before/after photo evidence capture and upload • Real-time ticket status, comments, and attachment history • Manager tools: assign, reassign, unassign, close, and reopen tickets • Multi-company support for technicians working across sites • Push notifications for new assignments and ticket updates Built for the field — fast, focused, and designed around how a technician actually works.