App Intel
512

Servicedesk Plus MSP | Cloud Live

ManageEngine43 apps · 4.5M installsBusinessFreecom.manageengine.sdpmspcloud

The cloud-based PSA and ITSM platform for MSPs from ManageEngine

Alert me★ WatchOpen in Play ↗
Total installs
1,286
exact · Play shows 1,000+
Installs / day
—
measured after our second crawl (about a day)
Rating
—★
— ratings · — reviews
Released
20 May 2025
1.4y ago
Last update
4 Sept 2026
v2.13.0 · 1mo ago
Countries
—
not checked yet

Install history

exact counter from Google Play
Not enough history yet — check back tomorrow
Not enough history yet — check back tomorrow

Installs per day · last 90 days

Not enough history yet — check back tomorrow

Change timeline

No changes recorded yet. We compare every crawl with the previous one and list title, icon, screenshots, description, version, price and availability changes here.

Country availability

Availability has not been checked for this app yet. “Check all countries” looks the app up in about 140 Google Play storefronts and shows where it is live, listed but not installable, or missing — plus any country-specific (custom) store listings.

Top countries

Country data will be available soon.

We estimate where downloads come from using the app’s position in Google Play’s top charts in about 140 countries. This app is not in any chart we have collected yet; the estimate appears as soon as it is.

Top chart positions

Not in any tracked top chart.

App manifest

Read this app's manifest from Google Play: permissions, declared SDKs, components and AdMob app ID. Saved analysis appears here automatically.

Manifest analysis reads only the required APK ranges. Base APK downloads may need separate device splits to install.

Permissions

23 in 9 groups
13 Sensitive5 Notable5 Routine

What this app can do with your phone

  • Use your camera to take photos and record videos
  • Record sound using your phone's microphone
  • See the list of accounts on your phone, like Google or email accounts
  • Call phone numbers without your input, which may cost you money
  • Read photos, videos, and other files saved in your phone's shared storage
  • Add, change or delete photos, videos and other files in your phone's storage
IdentitySensitive2

Access to accounts on the device and your personal profile card

  • See the list of accounts on your phone, like Google or email accountsfind accounts on the device · GET_ACCOUNTS
  • Add or remove accounts on your device and delete their saved passwordsadd or remove accounts · MANAGE_ACCOUNTS
CalendarSensitive2

Access to your calendar events and their details

  • See all events in your calendar, including details like guests, places and notesread calendar events plus confidential information · READ_CALENDAR
  • Add, change or delete calendar events and email guests, without telling the calendar owneradd or modify calendar events and send email to guests without owners' knowledge · WRITE_CALENDAR
ContactsSensitive1

Access to the contacts saved on your phone

  • See the list of accounts on your phone, like Google or email accountsfind accounts on the device · GET_ACCOUNTS
PhoneSensitive1

Access to phone calls, call history, and voicemail

  • Call phone numbers without your input, which may cost you moneydirectly call phone numbers · CALL_PHONE
Photos/Media/FilesSensitive2

Access to photos, videos, music and other files stored on your device

  • Read photos, videos, and other files saved in your phone's shared storageread the contents of your USB storage · READ_EXTERNAL_STORAGE
  • Add, change or delete photos, videos and other files in your phone's storagemodify or delete the contents of your USB storage · WRITE_EXTERNAL_STORAGE
StorageSensitive2

Access to files, photos and media saved on your phone's storage

  • Read photos, videos, and other files saved in your phone's shared storageread the contents of your USB storage · READ_EXTERNAL_STORAGE
  • Add, change or delete photos, videos and other files in your phone's storagemodify or delete the contents of your USB storage · WRITE_EXTERNAL_STORAGE
CameraSensitive1

Access to your camera to take photos and record video

  • Use your camera to take photos and record videostake pictures and videos · CAMERA
MicrophoneSensitive1

Access to your phone's microphone to record sound

  • Record sound using your phone's microphonerecord audio · RECORD_AUDIO
OtherSensitive11

Access to miscellaneous device features that don't fit other categories

  • Get sign-in tokens for accounts saved on your phone to use online servicesuse accounts on the device · USE_CREDENTIALS
  • Create its own accounts on your device and read or set their passwordscreate accounts and set passwords · AUTHENTICATE_ACCOUNTS
  • Change volume and choose which speaker or headset plays soundchange your audio settings · MODIFY_AUDIO_SETTINGS
  • Start itself automatically as soon as your phone finishes turning onrun at startup · RECEIVE_BOOT_COMPLETED
  • Keep your phone's processor or screen from going to sleep, which can use more batteryprevent device from sleeping · WAKE_LOCK
  • Turn automatic syncing on or off for your accounts, like contacts or emailtoggle sync on and off · WRITE_SYNC_SETTINGS
  • Check whether you are online and whether you use Wi-Fi or mobile dataview network connections · ACCESS_NETWORK_STATE
  • Connect to the internet to load content and send datafull network access · INTERNET
  • Check whether automatic sync is turned on for your accountsread sync settings · READ_SYNC_SETTINGS
  • Make your phone vibratecontrol vibration · VIBRATE
  • Receive push messages sent from the app's servers over the internetreceive data from Internet · com.google.android.c2dm.permission.RECEIVE

Sensitive = can reach personal data, location, camera/mic or act on your behalf. Notable = changes how your device behaves. Routine = normal for almost every app. Source: Google Play's permission list for all versions of this app.

Store listing

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Full description
ManageEngine ServiceDesk Plus MSP empowers you to efficiently manage multiple clients, create and resolve tickets, and stay in sync with your MSP tasks and operations, all from your mobile device—even when you're on the move. Key capabilities: - Effortless multi-client management: Seamlessly switch between clients. - Rapid request handling: Create, pick up, assign, merge, resolve, and close IT tickets on the go. - Enhanced collaboration: Access detailed request information and collaborate effectively. - Customizable ticket views: Tailor the ticket details view to your needs. - Automation: Execute field and form rules when adding or editing a request. - Real-time visibility: Stay in sync with your MSP operations with push notifications for new requests, updates, and approvals. - Track technician efforts: Track time spent by adding worklogs. - Approval management: View and manage approvals for requests, changes, releases, and purchase orders. - Productivity monitoring: Monitor IT technician's productivity with the worklog timer under request details. - Efficient task management: Prioritize and manage tasks efficiently. - Knowledge base creation: Create knowledge base articles with rich-text formatting. - Actionable insights: Gain context at a glance to optimize service desk operations. - Enhanced security: Leverage multiple login methods, including SAML authentication. - Flexible interface: Utilize day and night mode support.

What's new

- Added support for custom menu actions in the Request, Change, and Asset modules. - Added Android Slice support for Add Request, Add Asset, and Pending Approvals through Google Search and other Android surfaces. - Updated the app to support Android 17 changes. - Bug fixes and performance improvements.

Growing in Business

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