ServiceDesk Plus | On-premises Live

Name: ServiceDesk Plus | On-premises
Rating: 2.93 (1367 reviews)
Author: ManageEngine

ManageEngine43 apps · 4.5M installsBusinessFreecom.manageengine.sdp

Deliver exceptional service experiences across IT, HR, Facilities, and more

Alert me ★ Watch Open in Play ↗

Total installs: 261,669
Installs / day: —
Rating: 2.9★
Released: 6 May 2013
Last update: 29 Sept 2026
Countries: —

Install history

exact counter from Google Play

30dAll

Installs per day · last 90 days

Change timeline

No changes recorded yet. We compare every crawl with the previous one and list title, icon, screenshots, description, version, price and availability changes here.

Country availability

Availability has not been checked for this app yet. “Check all countries” looks the app up in about 140 Google Play storefronts and shows where it is live, listed but not installable, or missing — plus any country-specific (custom) store listings.

Top countries

Country data will be available soon.

We estimate where downloads come from using the app’s position in Google Play’s top charts in about 140 countries. This app is not in any chart we have collected yet; the estimate appears as soon as it is.

Top chart positions

Not in any tracked top chart.

App manifest

Read this app's manifest from Google Play: permissions, declared SDKs, components and AdMob app ID. Saved analysis appears here automatically.

Permissions

12 in 5 groups

6 Sensitive2 Notable4 Routine

What this app can do with your phone

Use your camera to take photos and record videos
Read photos, videos, and other files saved in your phone's shared storage
Add, change or delete photos, videos and other files in your phone's storage
Add, change or delete calendar events and email guests, without telling the calendar owner

CalendarSensitive1

Access to your calendar events and their details

Add, change or delete calendar events and email guests, without telling the calendar owneradd or modify calendar events and send email to guests without owners' knowledge · WRITE_CALENDAR

Photos/Media/FilesSensitive2

Access to photos, videos, music and other files stored on your device

Read photos, videos, and other files saved in your phone's shared storageread the contents of your USB storage · READ_EXTERNAL_STORAGE
Add, change or delete photos, videos and other files in your phone's storagemodify or delete the contents of your USB storage · WRITE_EXTERNAL_STORAGE

StorageSensitive2

Access to files, photos and media saved on your phone's storage

Read photos, videos, and other files saved in your phone's shared storageread the contents of your USB storage · READ_EXTERNAL_STORAGE
Add, change or delete photos, videos and other files in your phone's storagemodify or delete the contents of your USB storage · WRITE_EXTERNAL_STORAGE

CameraSensitive1

Access to your camera to take photos and record video

Use your camera to take photos and record videostake pictures and videos · CAMERA

OtherNotable6

Access to miscellaneous device features that don't fit other categories

Start itself automatically as soon as your phone finishes turning onrun at startup · RECEIVE_BOOT_COMPLETED
Keep your phone's processor or screen from going to sleep, which can use more batteryprevent device from sleeping · WAKE_LOCK
Check whether you are online and whether you use Wi-Fi or mobile dataview network connections · ACCESS_NETWORK_STATE
Connect to the internet to load content and send datafull network access · INTERNET
Make your phone vibratecontrol vibration · VIBRATE
Receive push messages sent from the app's servers over the internetreceive data from Internet · com.google.android.c2dm.permission.RECEIVE

Sensitive = can reach personal data, location, camera/mic or act on your behalf. Notable = changes how your device behaves. Routine = normal for almost every app. Source: Google Play's permission list for all versions of this app.

Store listing

Full description

Employees can find answers or get the services they need, anytime and from anywhere, with the mobile app powered by ServiceDesk Plus. The platform combines ITSM essentials and ITAM with enterprise service management capabilities. Technicians can also manage requests, approvals, and tasks on the go, be it handling IT, HR, legal, or finance service desks. Here are some of the key features available in the app: Requests: Create, view, edit, and resolve requests. Track the status of tickets, assign technicians, and add notes. Tasks: Break down requests into tasks, assign them, and track progress. Attachments: Add files and images to requests for reference. Work logs: Record time spent on requests. Solutions: Access prerecorded solutions for common issues. Assets: Add assets through bar code/QR code scan, view details, and gain access to remote Windows machines. Calendar integration: View all your pending tickets as events on your mobile calendar app. Change approval: CAB members can quickly approve change requests. *Additional features:* Review and approve service requests and changes from your mobile device. Get real-time notifications on request assignments, replies, and approvals. Chat with end users right from the app. Create custom views and tailor the app to your preferences. If you haven't installed ServiceDesk Plus yet, go ahead and try out the fully featured, 30-day, free trial at mnge.it/try-ITSM-now. Note: This is not a stand-alone application. To log in, your organization must have downloaded and installed the ServiceDesk Plus app or must have an account with ServiceDesk Plus. The ServiceDesk Plus mobile app is only supported with ServiceDesk Plus On-premises version 14000 and above.

What's new

Version 6.4.10: 1. Enable two-factor authentication for module approval actions. This adds an extra layer of security by mandating an additional verification step using the OTP. This feature is portal-specific. 2. Base Site now serves as the default site across the application and is listed in the Sites list view. 3. Add a custom logo for the mobile application. 4. View the approval summary for approvals processed in bulk. 5. View the downtime of Changes synced with OpManager.

Growing in Business

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