LinkRiva

Linkriva connects you directly to your IT support company. Your technician can call you, chat with you, see your screen when you allow it, and — if you choose to enable it — help by controlling your device during a support session. HOW IT WORKS Your support company sends you a connection code. Enter it once with your email address and you are connected. Your technician can then reach you when you need help, even when the app is closed. SEVERAL SUPPORT COMPANIES, ONE PHONE If you use more than one support provider, each gives you its own code. Switch between them at any time. A company can only reach you after you enter the code it gave you. CALLS AND CHAT Incoming support calls ring on your lock screen. Answer or decline. Chat is always available. SCREEN SHARING Screen sharing starts only when you accept a request, and you can stop it at any time. USE OF THE ACCESSIBILITY API — PLEASE READ Linkriva is not an accessibility tool. It uses Android's AccessibilityService API for one purpose only: to let your support technician perform taps and swipes on your screen while you are in a support session that you have accepted, so they can fix a problem for you instead of talking you through every step. - The service is OFF by default. Nothing happens until you turn it on yourself in Android Settings. - It is used only while a support session is active, and only after you accept that session. - The accessibility service does not read, collect or store your screen content. (Screen sharing is a separate feature that you start yourself — that is what shows your screen to your technician.) - It never runs in the background or outside a support session. - You can turn it off at any time in Android Settings, and you can use every other feature of Linkriva — calls, chat and screen sharing — without ever enabling it. Before the service can be enabled, Linkriva shows you a full explanation of what it does and requires you to agree. IN ENGLISH AND ARABIC Fully translated, including right-to-left layout. Linkriva is provided through your support company. You need a connection code from them to use the app.