JMeC

JMeC Connect puts an automotive service network in your pocket. Vehicle trouble doesn't always happen near your regular repair shop. And finding the right automotive help shouldn't mean making call after call trying to find someone available. JMeC Connect gives customers one place to request automotive service, connect with available providers, manage the job, communicate, review quotes, track service progress and handle payments. Whether you need help where your vehicle sits or need to connect with a shop or towing provider, JMeC is designed to help get the right automotive service moving. AUTOMOTIVE HELP THROUGH ONE PLATFORM Depending on availability in your area, JMeC can help connect you with automotive service providers including: • Mobile mechanics • Repair garages and automotive shops • Towing providers • Roadside assistance providers • Diagnostic services • Battery and jump-start assistance • Tire-related assistance • Other participating automotive service providers REQUEST SERVICE YOUR WAY Tell JMeC what your vehicle needs, where service is needed and when you need help. Request service as soon as possible or schedule it for a later time. Add your vehicle information, describe the problem and provide photos or other details that can help providers better understand the request. Vehicle information and VIN details can also help improve the information available to providers when evaluating your service request. CONNECT WITH AVAILABLE PROVIDERS JMeC is built around a dispatch and provider-matching system designed to connect service requests with participating providers based on factors such as the requested service and provider coverage. As your request progresses, you can follow its status through the app instead of having to manage the entire service through phone calls and text messages. REVIEW QUOTES BEFORE APPROVING WORK When a service requires an estimate or additional approval, JMeC gives you a place to review provider pricing and make a decision before approved work moves forward. If additional information is needed, customers and providers can exchange job details through the platform. TRACK YOUR SERVICE Follow important job updates from request through completion. When supported for the job, JMeC can provide provider arrival information and live ETA/location updates while your provider is en route. COMMUNICATE THROUGH JMEC Keep job-related communication together in one place. JMeC includes messaging designed for communication between customers, providers and platform support while helping control when personal contact information is released during the service process. MANAGE YOUR JOB IN ONE PLACE Depending on the service and stage of the job, JMeC can help you: • Review request and vehicle details • Receive provider and job updates • Review and approve quotes • Upload additional photos and information • Message about the job • Follow scheduling and arrival information • Track service progress • Manage supported payment steps • View completed service information and history BUILT FOR MORE THAN ROADSIDE ASSISTANCE JMeC Connect isn't designed to be only a towing app or only a mobile mechanic app. The goal is to build a broader automotive service connection platform where customers can access different types of automotive help through one system—and where independent automotive providers can connect with customers who need their services. A GROWING NATIONWIDE NETWORK JMeC Connect is being built as a nationwide automotive service platform. Service availability varies by location, requested service and participating provider coverage. If JMeC doesn't yet have coverage for the service you need in your area, you can let us know where service is needed as the provider network continues to expand. One request. One platform. More ways to get your vehicle taken care of. JMeC Connect — your connection to auto care, anytime, anywhere.