ISGP

IS Gp is the mobile inbox for WhatsApp Business conversations. Your team can reply to parents, students, and enquiries from anywhere, without being tied to a desktop. IS Gp connects to the same secure backend as the IS Gp web dashboard, so every message, assignment, and status stays in sync across devices. KEY FEATURES Real-time team inbox • Incoming WhatsApp messages appear instantly through a live connection. • See every conversation in one place, with unread counts and the latest message at a glance. • Search and filter chats to find the right conversation quickly. Reply with text and media • Send text replies, images, videos, audio, and documents. • Capture photos with the camera or pick files from your gallery. • Record and send voice notes. Approved message templates • Send pre-approved WhatsApp templates for announcements, reminders, and follow-ups. • Reach contacts outside the 24-hour messaging window using the correct template flow. Team collaboration • Assign conversations to team members and see who is handling each one. • Mark conversations as resolved and review the resolution history. • See which admin resolved a conversation. Analytics and reporting • Review conversation volume and team performance in a clear dashboard. • Export conversation data to CSV for reporting and record-keeping. Instant notifications • Get push notifications for new messages and assignments, so no parent query gets missed. • Notifications work when the app is in the background. Fast and reliable • Your last-known chats load instantly when you open the app, even on a slow connection. • The app reconnects and re-syncs automatically when you return to it. Secure by design • Sign in with your organisation account. • Your session token is stored in the device's secure keystore. • All data is sent over encrypted HTTPS connections. WHO IS IT FOR? IS Chat is for authorised International Schooling staff and administrators who manage WhatsApp communication with parents, students, and prospects. An active staff account is required to sign in. PERMISSIONS EXPLAINED • Notifications: alerts for new messages and assignments. • Camera: take photos to send in a chat. • Microphone: record voice notes to send in a chat. • Photos, videos, and audio: attach existing media to a message. • Internet: send and receive messages. SUPPORT Need help or an account? Contact your school administrator or email [email protected].