KiviLabs

The platform offers a seamless and user-friendly experience for customers looking to book lab tests, manage their medical records, and track appointments effortlessly. Users can create personal profiles, update contact details, and store multiple delivery addresses for home sample collection. They can also set up family profiles to book tests for loved ones, ensuring a well-organized medical history for every member. An advanced search system allows customers to find laboratories based on location, test availability, pricing, customer reviews, and ratings, helping them make informed decisions. The appointment booking system provides flexibility, allowing customers to choose their preferred date, time, and location for sample collection—either at home or at a lab. Users can apply promo codes, select family members for tests, and receive instant booking confirmations via email, SMS, or app notifications. A real-time tracking system ensures complete transparency, enabling customers to track assigned collectors, view live locations, and receive estimated arrival times. Once test results are ready, users can view, download, and share reports directly with healthcare providers. Secure and flexible payment options include online transactions via debit/credit cards, UPI, wallets, and net banking, along with a “Pay at Lab” option. Customers can track their payment history, download invoices, and receive alerts for pending or completed payments. Additionally, the platform allows customers to rate and review laboratories, technicians, and services, helping maintain quality and transparency. A dedicated support system, including in-app chat, ticketing, and a knowledge base, ensures quick resolution of customer inquiries and complaints. For added convenience, users can access curated test packages offering discounts compared to booking individual tests. They receive timely notifications about promotional offers, expiring packages, and recommended tests based on their health history. The ability to upload and manage prescriptions further streamlines the process, allowing labs to suggest relevant tests based on doctor recommendations. With a well-structured dashboard, customers can view upcoming appointments, receive important notifications, and manage their health records effortlessly, making lab testing simpler, faster, and more accessible.