HelpDesk Viewer

Name: HelpDesk Viewer
Rating: 3.75 (114 reviews)
Author: IDrive Inc

LiveIDrive Inc10 apps · 2.9M installsProductivityFreecom.idrive.helpdesk.viewer

Connect to the customer’s devices on-demand with HelpDesk by RemotePC.

Alert me ★ Watch Open in Play ↗

Total installs: 14,987
Installs / day: 0
Rating: 3.8★
Released: 31 Oct 2022
Last update: 7 Jul 2026
Countries: —

Install history

exact counter from Google Play

30dAll

Installs per day · last 90 days

Change timeline

No changes recorded yet. We compare every crawl with the previous one and list title, icon, screenshots, description, version, price and availability changes here.

Country availability

Availability has not been checked for this app yet. “Check all countries” looks the app up in about 140 Google Play storefronts and shows where it is live, listed but not installable, or missing — plus any country-specific (custom) store listings.

Top countries

Country data will be available soon.

We estimate where downloads come from using the app’s position in Google Play’s top charts in about 140 countries. This app is not in any chart we have collected yet; the estimate appears as soon as it is.

Top chart positions

Not in any tracked top chart.

App manifest

Read this app's manifest from Google Play: permissions, declared SDKs, components and AdMob app ID. Saved analysis appears here automatically.

Data safety

declared by the developer on Google Play

No data shared with third parties
No data collected
Data is encrypted in transit
You can ask for your data to be deleted

This is the developer's own declaration, summarised from the Play listing. The permissions below show what the app is technically able to access.

Permissions

17 in 7 groups

5 Sensitive7 Notable5 Routine

What this app can do with your phone

Record sound using your phone's microphone
Read photos, videos, and other files saved in your phone's shared storage
Add, change or delete photos, videos and other files in your phone's storage

Photos/Media/FilesSensitive2

Access to photos, videos, music and other files stored on your device

Read photos, videos, and other files saved in your phone's shared storageread the contents of your USB storage · READ_EXTERNAL_STORAGE
Add, change or delete photos, videos and other files in your phone's storagemodify or delete the contents of your USB storage · WRITE_EXTERNAL_STORAGE

StorageSensitive2

Access to files, photos and media saved on your phone's storage

Read photos, videos, and other files saved in your phone's shared storageread the contents of your USB storage · READ_EXTERNAL_STORAGE
Add, change or delete photos, videos and other files in your phone's storagemodify or delete the contents of your USB storage · WRITE_EXTERNAL_STORAGE

MicrophoneSensitive1

Access to your phone's microphone to record sound

Record sound using your phone's microphonerecord audio · RECORD_AUDIO

PhoneNotable1

Access to phone calls, call history, and voicemail

See your phone number, device IDs, whether a call is active, and the other caller's numberread phone status and identity · READ_PHONE_STATE

Device ID & call informationNotable1

Access to your phone's identifiers, mobile network details, and call status

See your phone number, device IDs, whether a call is active, and the other caller's numberread phone status and identity · READ_PHONE_STATE

Wi-Fi connection informationRoutine1

Access to details about Wi-Fi networks your device sees or uses

See whether Wi-Fi is on and details of the network you are connected toview Wi-Fi connections · ACCESS_WIFI_STATE

OtherNotable9

Access to miscellaneous device features that don't fit other categories

See Bluetooth settings and connect to paired devices like headphones, speakers or watchespair with Bluetooth devices · BLUETOOTH
Change volume and choose which speaker or headset plays soundchange your audio settings · MODIFY_AUDIO_SETTINGS
Start itself automatically as soon as your phone finishes turning onrun at startup · RECEIVE_BOOT_COMPLETED
Bring apps to the front or send them to the backgroundreorder running apps · REORDER_TASKS
Keep your phone's processor or screen from going to sleep, which can use more batteryprevent device from sleeping · WAKE_LOCK
Check whether you are online and whether you use Wi-Fi or mobile dataview network connections · ACCESS_NETWORK_STATE
Connect to the internet to load content and send datafull network access · INTERNET
Read Google service settings stored on your deviceread Google service configuration · com.google.android.providers.gsf.permission.READ_GSERVICES
Receive push messages sent from the app's servers over the internetreceive data from Internet · com.google.android.c2dm.permission.RECEIVE

Show all 7 permission groups ▾Show fewer ▴

Sensitive = can reach personal data, location, camera/mic or act on your behalf. Notable = changes how your device behaves. Routine = normal for almost every app. Source: Google Play's permission list for all versions of this app.

Store listing

Full description

Connect to the customer’s mobile devices or computers on-demand with HelpDesk by RemotePC. Features * Connect from Android to iOS or vice versa. You can also connect to a customer's mobile via the web viewer app. * Manage customer queries, access logs, etc., all in one place for efficient client requirement management. * Chat with customers via text during the session for better understanding of the issues. * The remote support is developed using TLS v 1.2/AES 256-bit encryption, so rest assured, the connection is highly secure.

What's new

Bug fixes.

Growing in Productivity

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