ReqFlow

ReqFlow helps organisations raise, track and resolve internal complaints and manage purchase requests in one place. Every request has a clear owner, a status, a history and its own comment thread, so nothing gets lost in phone calls, paper registers or WhatsApp groups. WHO IT IS FOR Each person signs in with a role, and the role decides what they see and can do: • System Admin: sets up departments, complaint types and users, and sees everything. • Admin Team: monitors all complaints and purchase requests and follows up on them. • HOD (Head of Department): manages the department's complaints, updates their status and raises purchase requests. • Operator: raises complaints and follows them until they are resolved. • Maintenance: claims complaints for their complaint types and resolves them. KEY FEATURES • Phone number login with OTP, Google sign-in, and self-registration with admin verification. • Complaints with type, priority (Low, Medium, High) and status: Pending, In Progress, Hold, Completed, Cancelled and Archived. • Claim: a maintenance user takes ownership of a complaint, so everyone knows who is working on it. • Attachments: add photos and documents to a complaint; others can download them. • Comments: a chat thread on every complaint and purchase request, with unread counts. • Urgent reminders: escalate a pending complaint with one tap. • Purchase requests with several items per request, each with quantity, unit, current stock and remarks. • Push notifications for new complaints, claims, status changes and reminders, plus e-mail alerts for registrations and account verification. • Filters by date and status on every list. • Built-in Help Desk with step-by-step screens for every role. HOW IT WORKS 1. The System Admin adds departments, complaint types and users. 2. Staff raise a complaint with a title, type and priority, and attach photos. 3. The right maintenance user is notified and claims it. 4. Everyone follows progress through status updates and comments until it is completed. 5. HODs raise purchase requests for items their department needs, and the admin team follows them up. WHERE IT FITS ReqFlow suits any organisation where staff report issues to a facilities or maintenance team and where purchases need approval: • Manufacturing plants and factories • Hospitals, clinics and diagnostic labs • Hotels, resorts and restaurants • Schools, colleges and universities • IT companies and corporate offices • Housing societies, commercial complexes and facility management companies • Retail chains and shopping malls • Warehouses and logistics companies • Government offices and public institutions • Construction and real estate firms