VCIMS

This is an initiative of Government of National Capital Territory of Delhi in use of technology for facilitating Participative, Responsive, Accountable and Effective administration ensuring equity, inclusiveness and efficiency in delivery of services to the capital city resident population. This Mobile App is for receiving/ lodging online complaints/ information by citizens on corruption related matters without fear or favor with no confirmation of Complainant/ Informer identity required. The App will keep but not disclose the identity to Authorities taking cognizance and action on such information/ complaints while ensuring it is much faster communication through the portal itself to such Authorities. Corruption is manifested in various forms such as bribery; nepotism; willful action or willful inaction to benefit someone or to deny benefit to someone known or unknown; favoritism; failure to follow laid down processes leading to unintended benefit to someone or denial of benefit to the deserving. The challenge is to create an environment in which the honest can work fearlessly and the corrupt are punished promptly. The citizen is required to register himself/herself before lodging the complaint. Identity will be kept hidden and will not be revealed while processing of Complaint. Tracking of complaints status facility and the SMS alerts feature enables complainant to know updates about his/her grievances. Citizens are advised not to disclose their Identity in any manner while making their complaints.