‎Genesys Cloud Insights

Name: ‎Genesys Cloud Insights
Author: Genesys Cloud Services, Inc.

LiveGenesys Cloud Services, Inc.4 apps · 190.3K installsBusinessFreecom.genesys.insights

Insights makes it easy to monitor and optimize your contact center in real time.

Alert me ★ Watch Open in Play ↗

Total installs: 2,412
Installs / day: 0
Rating: —★
Released: 24 Feb 2025
Last update: 17 Sept 2026
Countries: —

Install history

exact counter from Google Play

30dAll

Installs per day · last 90 days

Change timeline

Full history

No changes recorded yet. We compare every crawl with the previous one and list title, icon, screenshots, description, version, price and availability changes here.

Country availability

Availability has not been checked for this app yet. “Check all countries” looks the app up in about 140 Google Play storefronts and shows where it is live, listed but not installable, or missing — plus any country-specific (custom) store listings.

Top countries

Country data will be available soon.

We estimate where downloads come from using the app’s position in Google Play’s top charts in about 140 countries. This app is not in any chart we have collected yet; the estimate appears as soon as it is.

Top chart positions

Not in any tracked top chart.

App manifest

Read this app's manifest from Google Play: permissions, declared SDKs, components and AdMob app ID. Saved analysis appears here automatically.

Data safety

declared by the developer on Google Play

No data shared with third parties
Collects data Personal info, App info and performance, and Device or other IDs
Data is encrypted in transit
No way to ask for data deletion

This is the developer's own declaration, summarised from the Play listing. The permissions below show what the app is technically able to access.

Permissions

10 in 4 groups

5 Sensitive2 Notable3 Routine

What this app can do with your phone

Know roughly where you are, using mobile towers and Wi-Fi networks
See the list of accounts on your phone, like Google or email accounts
Add or remove accounts on your device and delete their saved passwords
Get sign-in tokens for accounts saved on your phone to use online services

IdentitySensitive2

Access to accounts on the device and your personal profile card

See the list of accounts on your phone, like Google or email accountsfind accounts on the device · GET_ACCOUNTS
Add or remove accounts on your device and delete their saved passwordsadd or remove accounts · MANAGE_ACCOUNTS

ContactsSensitive1

Access to the contacts saved on your phone

See the list of accounts on your phone, like Google or email accountsfind accounts on the device · GET_ACCOUNTS

LocationSensitive1

Access to where your device is, using GPS or network signals

Know roughly where you are, using mobile towers and Wi-Fi networksapproximate location (network-based) · ACCESS_COARSE_LOCATION

OtherSensitive6

Access to miscellaneous device features that don't fit other categories

Get sign-in tokens for accounts saved on your phone to use online servicesuse accounts on the device · USE_CREDENTIALS
Create its own accounts on your device and read or set their passwordscreate accounts and set passwords · AUTHENTICATE_ACCOUNTS
Keep your phone's processor or screen from going to sleep, which can use more batteryprevent device from sleeping · WAKE_LOCK
Check whether you are online and whether you use Wi-Fi or mobile dataview network connections · ACCESS_NETWORK_STATE
Connect to the internet to load content and send datafull network access · INTERNET
Receive push messages sent from the app's servers over the internetreceive data from Internet · com.google.android.c2dm.permission.RECEIVE

Read more · all 10 permissions Show less

Sensitive = can reach personal data, location, camera/mic or act on your behalf. Notable = changes how your device behaves. Routine = normal for almost every app. Source: Google Play's permission list for all versions of this app.

Store listing

Download

Full description

Meet Genesys Cloud™ Insights, your comprehensive mobile app designed to deliver the tools you need to ensure a thriving and efficient contact center. Insights makes it easy to get clear and practical insights to monitor and optimize your team's performance in real time. Elevate your business with confident, timely decision-making. Real-time visibility, actionable insights: * View interaction queues: Keep your finger on the pulse of customer conversations with real-time visibility into interaction queues. * Monitor team key performance indicators (KPIs): Be on top of your game with a comprehensive view of your team's KPIs. * Configure alerts: Worried about conditions going out of adherence? Customize alerts for instant notification of any deviation to ensure that your team always operates at its best. * Receive and manage notifications: Stay connected and informed on the go! Receive essential notifications right on your device. With Insights in your pocket, experience a new level of efficiency and empowerment as a contact center supervisor.

What's new

- Updates the app to target Android 16 (API 36). - Removes deprecated Chat media type from the app. - Removes unsupported Connected metric from alert rules and metric selection. - Prevents invalid metric and media-type combinations when creating conversation alert rules. - Fixes incorrect Waiting Interacting counts on the Queue Details screen. - Adds EMM managed configuration for login hint, region restrictions, and required-browser OAuth. - Applies translation updates across locales.

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