CEQUENS

Name: CEQUENS
Author: Cequens FZE

LiveCequens FZE1 app · 423 installsBusinessFreecom.cequens.app

OCC platform to manage customer requests from all channels in one mobile app

Alert me ★ Watch Open in Play ↗

Total installs: 423
Installs / day: —
Rating: —★
Released: 22 Oct 2025
Last update: 4 Oct 2026
Countries: —

Install history

exact counter from Google Play

30dAll

Installs per day · last 90 days

Change timeline

No changes recorded yet. We compare every crawl with the previous one and list title, icon, screenshots, description, version, price and availability changes here.

Country availability

Availability has not been checked for this app yet. “Check all countries” looks the app up in about 140 Google Play storefronts and shows where it is live, listed but not installable, or missing — plus any country-specific (custom) store listings.

Top countries

Country data will be available soon.

We estimate where downloads come from using the app’s position in Google Play’s top charts in about 140 countries. This app is not in any chart we have collected yet; the estimate appears as soon as it is.

Top chart positions

Not in any tracked top chart.

App manifest

Read this app's manifest from Google Play: permissions, declared SDKs, components and AdMob app ID. Saved analysis appears here automatically.

Data safety

declared by the developer on Google Play

No data shared with third parties
No data collected

This is the developer's own declaration, summarised from the Play listing. The permissions below show what the app is technically able to access.

Permissions

16 in 7 groups

9 Sensitive2 Notable5 Routine

What this app can do with your phone

Know roughly where you are, using mobile towers and Wi-Fi networks
Know your exact location using GPS, Wi-Fi and mobile networks
Use your camera to take photos and record videos
Record sound using your phone's microphone
Read photos, videos, and other files saved in your phone's shared storage
Add, change or delete photos, videos and other files in your phone's storage

LocationSensitive2

Access to where your device is, using GPS or network signals

Know roughly where you are, using mobile towers and Wi-Fi networksapproximate location (network-based) · ACCESS_COARSE_LOCATION
Know your exact location using GPS, Wi-Fi and mobile networksprecise location (GPS and network-based) · ACCESS_FINE_LOCATION

Photos/Media/FilesSensitive2

Access to photos, videos, music and other files stored on your device

Read photos, videos, and other files saved in your phone's shared storageread the contents of your USB storage · READ_EXTERNAL_STORAGE
Add, change or delete photos, videos and other files in your phone's storagemodify or delete the contents of your USB storage · WRITE_EXTERNAL_STORAGE

StorageSensitive2

Access to files, photos and media saved on your phone's storage

Read photos, videos, and other files saved in your phone's shared storageread the contents of your USB storage · READ_EXTERNAL_STORAGE
Add, change or delete photos, videos and other files in your phone's storagemodify or delete the contents of your USB storage · WRITE_EXTERNAL_STORAGE

CameraSensitive1

Access to your camera to take photos and record video

Use your camera to take photos and record videostake pictures and videos · CAMERA

MicrophoneSensitive1

Access to your phone's microphone to record sound

Record sound using your phone's microphonerecord audio · RECORD_AUDIO

Wi-Fi connection informationRoutine1

Access to details about Wi-Fi networks your device sees or uses

See whether Wi-Fi is on and details of the network you are connected toview Wi-Fi connections · ACCESS_WIFI_STATE

OtherSensitive7

Access to miscellaneous device features that don't fit other categories

Show its own windows or bubbles on top of other apps you are usingdraw over other apps · SYSTEM_ALERT_WINDOW
Start itself automatically as soon as your phone finishes turning onrun at startup · RECEIVE_BOOT_COMPLETED
Keep your phone's processor or screen from going to sleep, which can use more batteryprevent device from sleeping · WAKE_LOCK
Check whether you are online and whether you use Wi-Fi or mobile dataview network connections · ACCESS_NETWORK_STATE
Connect to the internet to load content and send datafull network access · INTERNET
Make your phone vibratecontrol vibration · VIBRATE
Check with Google Play that you got this app legitimatelyGoogle Play license check · com.android.vending.CHECK_LICENSE

Show all 7 permission groups ▾Show fewer ▴

Sensitive = can reach personal data, location, camera/mic or act on your behalf. Notable = changes how your device behaves. Routine = normal for almost every app. Source: Google Play's permission list for all versions of this app.

Store listing

Full description

CEQUENS 1Box - Your Complete OCC Mobile Solution Transform how you manage customer requests with CEQUENS 1Box, the comprehensive Omnichannel Contact Center (OCC) mobile app that unifies all customer communications into one powerful platform. 📱 Complete OCC Platform in Your Pocket CEQUENS 1Box brings enterprise-grade omnichannel contact center capabilities to your mobile device, enabling agents to manage, track, and resolve customer requests from anywhere. No more missed inquiries or delayed responses - handle every customer request professionally and efficiently. 🎯 Streamlined Request Management: Unified Request Inbox - Manage all incoming customer requests from WhatsApp Business, Instagram Direct, Facebook Messenger, and web chat in one centralized location Smart Request Routing - Automatically categorize and prioritize customer requests based on urgency, type, and channel Request Tracking System - Monitor request status from initial contact to resolution with complete visibility Multi-Channel Request Handling - Seamlessly manage customer requests across all digital channels without switching apps Request History & Context - Access complete conversation history and customer context for informed request resolution ⚡ Core OCC Features: Intelligent Request Distribution - AI-powered routing ensures requests reach the right agent instantly Request Prioritization - Automatically identify and escalate urgent customer requests Collaborative Request Resolution - Tag team members and collaborate on complex customer requests Request Analytics - Track response times, resolution rates, and request patterns Automated Request Responses - AI-suggested replies for common customer requests Multi-Language Request Support - Handle customer requests in any language with built-in translation 🔧 Request Management Capabilities: ✓ Service Requests - Process customer service inquiries and support tickets ✓ Order Requests - Manage purchase inquiries, modifications, and cancellations ✓ Information Requests - Provide instant responses to product and service questions ✓ Complaint Management - Track and resolve customer complaints efficiently ✓ Appointment Requests - Schedule and manage customer appointments ✓ Technical Support Requests - Handle troubleshooting and technical assistance

What's new

• Updated for Android 16 compatibility • Performance and stability improvements • Minor bug fixes

Growing in Business

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