Team Helen

Helen is an on-demand technology that crowdsources non-clinical patient requests by uberizing support staff into a universal workforce. Awakened by anyone’s voice—patient, nurse or family member—Helen routes voice commanded requests to non-clinical staff or concierges based on proximity and skill. This removes the burden on nurses and makes every patient room feel like a hospitality setting, where every need is waiting to be met. It also leverages staff capacity and provides flexible earning opportunities on the go. Helen unlocks a new economy of workforce efficiency, multiplies value for the health system and increases the satisfaction of nurses who can now practice at the top of their license and find greater fulfillment in their job. Helen is made up of a few technologies working seamlessly together. There’s an Alexa device for nurse stations and every patient room. And there’s a concierge app that a team of assistants will use to receive and fulfill requests—from both nurses and patients. At any given moment, Helen can… 1) Empower Patients and Families Helen improves the real-time patient experience, letting them voice control their stay. 2) Fulfill Bundled Requests Helen optimizes the processes that keep the hospital functioning at full speed, like restocking or resetting a room. 3) Gather Supplies and Equipment Save Nurses extra steps. If they need something, anything, just ask Helen—and someone will be ready to assist