App Intel
512

BeyondTrust Support Live

BeyondTrust Corporation5 apps · 567.5K installsBusinessFreecom.bomgar.thinclient.android

Download the BeyondTrust support client at the direction of your support rep

Alert me★ WatchOpen in Play ↗
Total installs
469,424
exact · Play shows 100,000+
Installs / day
—
measured after our second crawl (about a day)
Rating
2.4★
406 ratings · 117 reviews
Released
11 Jul 2011
15.3y ago
Last update
8 Apr 2026
v2.2.25-a2ae6c3b · 6mo ago
Countries
—
not checked yet

Install history

exact counter from Google Play
458.5K468.9K479.3K489.6K500K10 Oct11 Oct11 Oct
458.5K468.9K479.3K489.6K500K10 Oct11 Oct11 Oct

Installs per day · last 90 days

Not enough history yet — check back tomorrow

Change timeline

No changes recorded yet. We compare every crawl with the previous one and list title, icon, screenshots, description, version, price and availability changes here.

Country availability

Availability has not been checked for this app yet. “Check all countries” looks the app up in about 140 Google Play storefronts and shows where it is live, listed but not installable, or missing — plus any country-specific (custom) store listings.

Top countries

Country data will be available soon.

We estimate where downloads come from using the app’s position in Google Play’s top charts in about 140 countries. This app is not in any chart we have collected yet; the estimate appears as soon as it is.

Top chart positions

Not in any tracked top chart.

App manifest

Read this app's manifest from Google Play: permissions, declared SDKs, components and AdMob app ID. Saved analysis appears here automatically.

Manifest analysis reads only the required APK ranges. Base APK downloads may need separate device splits to install.

Permissions

22 in 8 groups
13 Sensitive6 Notable3 Routine

What this app can do with your phone

  • Use your camera to take photos and record videos
  • See the list of accounts on your phone, like Google or email accounts
  • See every contact saved on your phone, including names, numbers and emails
  • Read photos, videos, and other files saved in your phone's shared storage
  • Add, change or delete photos, videos and other files in your phone's storage
  • Read your own profile card on the phone, such as your name and contact details
IdentitySensitive2

Access to accounts on the device and your personal profile card

  • See the list of accounts on your phone, like Google or email accountsfind accounts on the device · GET_ACCOUNTS
  • Read your own profile card on the phone, such as your name and contact detailsread your own contact card · READ_PROFILE
ContactsSensitive2

Access to the contacts saved on your phone

  • See the list of accounts on your phone, like Google or email accountsfind accounts on the device · GET_ACCOUNTS
  • See every contact saved on your phone, including names, numbers and emailsread your contacts · READ_CONTACTS
Photos/Media/FilesSensitive2

Access to photos, videos, music and other files stored on your device

  • Read photos, videos, and other files saved in your phone's shared storageread the contents of your USB storage · READ_EXTERNAL_STORAGE
  • Add, change or delete photos, videos and other files in your phone's storagemodify or delete the contents of your USB storage · WRITE_EXTERNAL_STORAGE
StorageSensitive2

Access to files, photos and media saved on your phone's storage

  • Read photos, videos, and other files saved in your phone's shared storageread the contents of your USB storage · READ_EXTERNAL_STORAGE
  • Add, change or delete photos, videos and other files in your phone's storagemodify or delete the contents of your USB storage · WRITE_EXTERNAL_STORAGE
CameraSensitive1

Access to your camera to take photos and record video

  • Use your camera to take photos and record videostake pictures and videos · CAMERA
PhoneNotable1

Access to phone calls, call history, and voicemail

  • See your phone number, device IDs, whether a call is active, and the other caller's numberread phone status and identity · READ_PHONE_STATE
Device ID & call informationNotable1

Access to your phone's identifiers, mobile network details, and call status

  • See your phone number, device IDs, whether a call is active, and the other caller's numberread phone status and identity · READ_PHONE_STATE
OtherSensitive11

Access to miscellaneous device features that don't fit other categories

  • Record or redirect what is shown on your screen as videocapture video output · CAPTURE_VIDEO_OUTPUT
  • Erase data saved by other apps on your phonedelete other apps' data · CLEAR_APP_USER_DATA
  • Press keys and tap controls on your behalf, including inside other appspress keys and control buttons · INJECT_EVENTS
  • Capture what is shown on your screen, like taking a screenshotread frame buffer · READ_FRAME_BUFFER
  • Delete other apps' cached files to free space, which can make them load slowerdelete all app cache data · CLEAR_APP_CACHE
  • Close other apps that are running in the backgroundclose other apps · KILL_BACKGROUND_PROCESSES
  • Keep your phone's processor or screen from going to sleep, which can use more batteryprevent device from sleeping · WAKE_LOCK
  • See which apps are running or were recently used on your deviceretrieve running apps · GET_TASKS
  • Check whether you are online and whether you use Wi-Fi or mobile dataview network connections · ACCESS_NETWORK_STATE
  • Connect to the internet to load content and send datafull network access · INTERNET
  • access SurfaceFlingerGoogle Play label

Sensitive = can reach personal data, location, camera/mic or act on your behalf. Notable = changes how your device behaves. Routine = normal for almost every app. Source: Google Play's permission list for all versions of this app.

Store listing

Screenshot 1 Download
Screenshot 2 Download
Screenshot 3 Download
Full description
You can dramatically broaden service desk reach with the new BeyondTrust Android Customer Client. Employees and end users with popular Android-powered mobile devices can get the fullest support they need to be more productive while mobile. Once connected to a Remote Support Representative, you can securely chat and receive support from the Representative by allowing them to view your screen, view your mobile devices system information, and share your live camera feed. Feature Overview: Screen Sharing – Share your device’s screen in real-time. BeyondTrust InSight – Extend your representative’s vision by streaming live video. Chat – Chat back and forth with your representative. Note: The BeyondTrust Android Customer Client works with existing BeyondTrust installations with version 19.1 or greater and support sites with trusted CA-signed certificates. If encountering problems attempting to uninstall, ensure the app is deactivated in the Device admin apps settings menu. The File Transfer feature has been removed from this app due to Google Play Store app approval restrictions. If you require the File Transfer feature to support your users, please contact BeyondTrust Support for other options. BeyondTrust Support users can optionally approve the use of an Accessibility Service to allow a Representative to further support and manage their device. When starting a Support Session, the app may request that the Support Accessibility Service be enabled in order to grant the connected Remote Support Representative key and gesture input capabilities while they view the display through Screen Sharing. No personal information is collected by this Accessibility Service.

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