Axis Phone: CRM Calls & SMS

Axis Phone puts your Axis CRM phone system on your Android phone. It is the same softphone your team uses in the browser, working from the same queues, numbers and client records — and every call and message is written back to the client's record automatically, so nothing has to be re-entered later. CALLS • Take calls from your queues wherever you are. Inbound calls ring and answer like any other call on your phone, including from the lock screen. • Call clients back on the number they already know: the outbound caller ID follows the queue that serves the client. • Missed calls stay listed until somebody deals with them, then clear for the whole team at once. • Play back call recordings and voicemail straight from the call history. • Hand a live call to a colleague, or forward it to an outside number. MESSAGES • Read and reply to client SMS conversations, each on its own business line. • A message arriving while the app is closed sends a notification; one arriving while it is open is announced in the app, and opens the conversation when tapped. • Quick replies for the things you send most often. • Filter to unread conversations, or to a single queue. YOUR TEAM • See who is available, on a call, or off the clock before you transfer. • Set yourself available or do not disturb, and take calls outside your rostered hours when you need to. Axis Phone is for Axis CRM users only. An existing Axis account is required to sign in.