AskAIs

AskAIs brings the AskAIs shared support inbox to Android. It is built for support agents and team leads who need to keep answering customers, at a desk or on the go. Sign in with your AskAIs workspace account and your team's live conversations are right there: the same inbox, the same statuses, the same assignments as the web inbox. Shared team inbox - Every conversation in your workspace in one list, most recent activity first. - See at a glance where each visitor came from, whether the AI is handling the conversation, its status and the customer's rating. - Filter by status, by unread, or by who a conversation is assigned to. - Search by contact name, email address, or message text. - Pin important conversations and give them your own title. Reply from anywhere - A roomy reply box that keeps a draft for every conversation. - Quick replies: insert a saved answer with a tap, or by typing /. - Reply to a specific message so the customer knows what you are answering. - Dictate replies with your voice. - Translate your reply into the customer's language before sending, or pick another language. - Press and hold a customer message to translate it into your language. - Attach photos and videos from your gallery, take a photo or record a video, or attach any file. - Switch to Internal note to leave a note your teammates can read and the customer cannot. Work alongside AI - Labels under every message show whether it came from the AI, an automatic reply or a teammate. - Open AI trace to see how an AI reply was produced and which knowledge it used. - A note under a customer message tells you when the AI did not answer it, for example outside business hours. - Hand a conversation back to the AI once it no longer needs a person. Stay in sync with your team - Read receipts and online presence for the visitor you are talking to. - Assign a conversation to a teammate, take it yourself, or leave it unassigned. - Change a conversation's status, or resolve everything still open in one action. - Send a rating card and see how customers rated the conversation. - Team stats show replies, response times, resolutions and ratings for each teammate. Keep track of what matters - Flag any message and attach a private note to it. - Work through what you flagged in a separate To do and Done list. Know who you are talking to - The visitor card shows the contact's name, email address, IP address, location, time zone, device and any custom attributes your workspace records, such as membership level. - Look back at that visitor's earlier conversations without leaving the thread. - Block an abusive visitor or report an inappropriate message. Notifications on your terms - Get a notification when a new visitor message needs you. - With Background notifications on, AskAIs stays connected after you leave the app, so new messages still reach you. Android shows a small “staying connected” notification while it is on; turn it off anytime in Settings. - Choose what you are notified about, mute conversations the AI is handling, or set a daily do not disturb window. More than one workspace - Stay signed in to several workspaces on the same device and switch between them without signing out. - Connect your organization's own support domain from the sign-in screen; it stays saved on your device. In your language - Available in 12 languages. Follow your device language or choose one in Settings; it switches instantly. Your account - Reset a forgotten password from the sign-in screen. - Choose a light, dark, or system appearance. - Open the Terms of Service and the Privacy Policy from inside the app. - Delete your account from inside the app. Who it is for AskAIs is a tool for businesses and teams that run their customer support on AskAIs. You need an existing AskAIs workspace account to sign in; there is no sign-up in the app. Requires Android 7.0 or later.