ICTReach

ICTReach is the official IT Service Desk and ticket management mobile application designed for local government offices, departments, and personnel to easily submit, track, and resolve IT-related service requests. Whether you need hardware maintenance, network and connectivity support, systems administration, or technical assistance, ICTReach streamlines service delivery between government departments and the Public Information and Communication Technology Office (PICTO) to ensure prompt, transparent, and accountable public service. KEY FEATURES: • Easy Service Request Submission Quickly file IT support tickets, report technical issues, and submit official service requests with categorized options and priority levels. • Real-Time Ticket Tracking & Live SLA Track the real-time status of your job orders from submission, diagnosis, and action taken, to final resolution with live Service Level Agreement (SLA) indicators. • Photo Evidence & Attachment Upload Capture or upload photos directly from your device camera and gallery to provide clear visual context for equipment issues and inspection evidence. • In-App Communication & Chat Communicate directly with assigned IT technicians and support personnel to clarify concerns, discuss technical requirements, and receive live progress updates. • Official PDF Service Reports & Job Orders Generate and export standardized A4 IT Service Reports as downloadable PDF documents for government documentation, property accountability, and audit compliance. • Instant Push Notifications Stay updated with real-time push alerts whenever your ticket is assigned, updated, resolved, or when an IT staff member responds. • Secure Government Authentication Sign in securely using authorized government accounts, email credentials, or Google Sign-In with role-based access control. • Dark & Light Theme Support A modern, accessible, and high-contrast user interface tailored for all lighting conditions. Developed and maintained by the Public Information and Communication Technology Office (PICTO) to empower efficient digital governance.