AgentDesk Companion

AgentDesk Companion is a professional operations app built for Ghana’s mobile money agents and business owners. It helps agents manage daily shifts, record transactions, track expected cash and wallet balances, review activity, and keep operational records organized from one place. Key features • Open and manage agent shifts • Record cash-in and cash-out transactions • Track expected cash and wallet balances • Record airtime, bundles, bills, utilities, and other services • Review transaction history and pending actions • Confirm successful, failed, or cancelled transactions • Use balance-check support through supported USSD flows • Monitor operational performance • Access Risk Watch tools where available • Use secure account access and agent-level controls Guided USSD Assistance AgentDesk Companion includes an optional Guided USSD feature designed to assist users through supported MTN MoMo USSD transaction steps. Guided USSD does not replace the official MTN MoMo interface. Users remain in control of the transaction and complete sensitive steps, including PIN entry, directly on the official MTN USSD screen. Accessibility Service AgentDesk Companion uses Android Accessibility Service only for its optional Guided USSD functionality and only during a guided session started by the user. When this feature is enabled, AgentDesk may read visible, non-editable text displayed on supported MTN MoMo USSD screens in the Android Phone app. This can include menus, prompts, customer names, phone numbers, transaction amounts, references, transaction results, and wallet balances when they are displayed. This information is used to identify the current USSD step, guide supported menu selections, assist with transaction flow, and help prepare the corresponding transaction record in AgentDesk. The displayed customer name may be sent to the AgentDesk backend and saved with the related pending transaction so that it can be made available to authorized users within the user’s AgentDesk organization. Other USSD screen text is not uploaded by the Accessibility Service. Your MoMo PIN stays manual AgentDesk Companion does not capture, store, transmit, or enter your MoMo PIN. Editable and password fields are excluded from Accessibility screen-text processing. PIN entry remains on the official MTN MoMo USSD screen and must be completed manually by the user. AgentDesk pauses guided assistance where manual PIN entry or supported confirmation steps are required. Accessibility access is optional Guided USSD assistance is optional. Before Accessibility access is enabled, AgentDesk provides an in-app disclosure explaining what the service accesses and how the information is used. Users can choose Not Now and continue using AgentDesk without Guided USSD assistance, or select Agree & Continue and manually enable the service through Android Accessibility settings. Accessibility Service can be disabled at any time from Android settings. Privacy and security Accessibility data is not used for advertising or marketing. AgentDesk does not use Accessibility Service to access SMS messages, contacts, call history, the microphone, or screens from unrelated apps as part of Guided USSD assistance. Sensitive transaction authentication remains under the user’s control. Built for agent operations AgentDesk Companion is designed to help mobile money agents maintain clearer operational records, manage shifts, and reduce confusion around daily transaction activity. Whether you operate independently or as part of a larger organization, AgentDesk provides a structured workspace for managing your day-to-day agent operations. AgentDesk Companion — run every shift clearly.