Foco AI

Foco AI is a centralised enquiry management system that keeps customer enquiries, conversations and follow-ups together in one clear place. Built for businesses with work to do, Foco helps you see what needs attention and gives you or your team a clear place to follow up. GET CLEARER CUSTOMER ENQUIRIES Share your business enquiry form by text, WhatsApp, email, a link or QR code, or connect it to your website. Customers can describe what they need and add helpful photos. An optional AI assistant helps gather the details before the enquiry reaches your workspace. MANAGE EVERYTHING IN ONE WORKSPACE View customer details, enquiry summaries, photos, notes and activity together. Search by customer or enquiry reference, track progress and keep handled work organised. KEEP CUSTOMER CONVERSATIONS TOGETHER Call customers, create an email draft or use business texting when enabled. Customer text replies stay with the enquiry, so you can pick up the conversation with the right context. KNOW WHAT TO DO NEXT Set callbacks and site visits, receive reminders and save a site visit to your device calendar. Use the Today view to find upcoming work and overdue follow-ups. Optional first-contact tracking helps you see which enquiries still need a personal response. WORK ON YOUR OWN OR AS A TEAM Assign enquiries to named team members, share notes and track progress in a shared workspace. Owner controls manage people, connected devices and business settings. STAY INFORMED Receive alerts for new enquiries, customer replies, assignments and scheduled follow-ups. Open the relevant enquiry from its notification and manage your notification settings in the app. Foco supports plumbing, heating, electrical, building and other service businesses. Enquiry forms are configured around each business. ACCOUNT REQUIRED Foco AI is free to download. Using the business workspace requires an active Foco business account and subscription. Available features depend on your business configuration; business texting must be enabled. Customers submitting an enquiry do not need to install this app.