Central Desk

Central Desk is the all-in-one business platform Bangladesh deserves. Reply to every customer message from WhatsApp, Facebook, Instagram, and Telegram in one inbox — and run your storefront, orders, bookings, accounting, and team from the same dashboard. 📥 ONE INBOX, EVERY CHANNEL Stop switching between five apps. Central Desk pulls all your customer conversations into one organized inbox. ✅ Supported channels: • WhatsApp Business (Cloud API + QR-scan Lite) • Facebook Messenger • Instagram Direct • Telegram Bot • Email (any IMAP / SMTP) • Live Chat widget for your website 🔔 REAL-TIME PUSH NOTIFICATIONS Phone buzzes the instant a customer messages you — even when the app is closed. Tap → jump straight into the conversation. 📞 VOICE CALLS Built-in voice calling via InterCloud. Click the headset icon in any conversation to dial the customer directly. Call recordings stored alongside chat history. 👥 CONTACTS & CRM • Unified contact database — every customer in one place • Phone, email, label, conversation history, notes • Filter by label: VIP, Hot Lead, Hajj, Umrah, Visa, Ticket • Auto-merge duplicates across channels • Export contacts anytime 📢 MARKETING & BROADCASTS • Send WhatsApp broadcast campaigns to segmented lists • Schedule for later • Track delivery, read, and reply rates • Template manager for approved WhatsApp templates 🛍️ STOREFRONT (E-COMMERCE) Built-in storefront for product sales right inside the app: • Public catalog with product photos, descriptions, pricing • Categories and search • Add-to-cart and checkout • Customer attribution tracking 📦 CATALOG & ORDERS • Manage SKUs, stock, pricing in one place • Order pipeline: pending → confirmed → shipped → delivered • Integrated bKash, Nagad, Stripe payments • Pathao courier integration for delivery • Order receipts auto-generated as PDFs 📈 GROWTH ANALYTICS • Daily / weekly / monthly conversation volume • Response time leaderboards by agent • Channel-wise conversion rates • Customer attribution: which channel brings paying customers 🤝 BUILT FOR TEAMS • Assign conversations to specific agents • Internal notes invisible to customers • Color-coded labels • See who replied last to every conversation • Quick replies — save common answers, reuse with one tap • Business hours auto-reply outside working time • Greeting / away / office-close messages • Match-type auto-replies (Contains / Equals / Starts with / Regex) ⚡ POWER-USER FEATURES • Search every message ever sent • Star conversations for follow-up • Snooze conversations (1h, 4h, tomorrow, next week) • Voice notes, photos, videos, documents — all viewable in-app • Customer profile sidebar with full message history 🔒 SECURE BY DESIGN • HTTPS everywhere • Passwords bcrypt-hashed • Optional biometric / Face ID lock • Channel API keys encrypted at rest • 1-year session — no daily re-login • Light, dark, or system theme 📊 MULTI-WORKSPACE Run separate workspaces for separate brands or franchises. Each workspace gets its own channels, agents, labels, and analytics. 🤖 OPTIONAL AI ASSISTANT Smart-reply suggestions powered by OpenAI or Anthropic — sees only conversation context, never trains on your data. 🚀 COMING SOON • POS Register • Bookings & Reservations • LMS / Courses • Accounting & Invoicing • HR & Payroll All in one app. All in your pocket. 🌐 WORKS EVERYWHERE Sign in on this mobile app, your laptop browser, or both. Always in sync. 💬 SUPPORT Email [email protected] — usually reply within one business day. By installing Central Desk, you agree to our Terms (https://centraldesk.app/terms) and Privacy Policy (https://centraldesk.app/privacy). Made in Dhaka with ❤️ for businesses everywhere.