Diagz mobile

Diagz mobile is the official mobile companion for the Diagz network management platform.  Designed for cable network engineers, technicians, and ISP operations teams, Diagz provides real-time monitoring and diagnostics for DOCSIS cable modems  — directly from your phone or tablet. Note: Diagz mobile requires an active Diagz backend installation. Reach out here: https://diagz.me. This app cannot be used as a standalone tool. Contact your organization's IT department for access credentials. KEY FEATURES: - DOCSIS Cable Modem Diagnostics Monitor signal levels (RX/TX power, SNR), interface statistics, and performance metrics for DOCSIS 2.0, 3.0, and 3.1 cable modems. Quickly identify signal quality issues, out-of-range measurements, and device health problems. - Interactive Network Topology Navigate your HFC network hierarchy from CMTS systems down to individual subscribers. Visualize device relationships and quickly locate modems within your cable plant infrastructure. - Map-Based Device Localization See nearby modems on an interactive map with GPS coordinates. Filter by online/offline status and distance. Perfect for field technicians responding to service calls or performing preventive maintenance. - High-Frequency Polling (HFP) Initiate custom polling sessions with configurable intervals (15s to 5min) and durations (5min to 2hrs). Capture detailed time-series data for troubleshooting intermittent signal quality issues, flapping, or micro-reflections. - Real-Time Alarms & Notifications Monitor critical, major, and minor alarms across your cable network. Filter by severity, device type, and status. Acknowledge or silence alarms directly from the app. - Advanced DOCSIS Diagnostics Downstream/Upstream power levels with min/max/avg values Signal-to-Noise Ratio (SNR) measurements across all channels Modulation Error Ratio (MER) tracking Temperature monitoring with threshold alerts Corrected/Uncorrected codeword statistics Event log analysis for T3/T4 timeouts Interface statistics and channel utilization Firmware version tracking Pre/Post-Equalization data Flexible Unit Preferences Toggle between dBmV and dBµV display units to match your team's preferred measurement standards. Recent Devices & Search History Quick access to previously viewed modems. Global search across your entire network by MAC address, IP address, or building location. Optimized for both light and dark appearance preferences with high-contrast signal quality indicators. WHO IT'S FOR: Diagz is built for network professionals managing HFC (Hybrid Fiber-Coaxial) cable networks: Cable ISP technicians and field engineers DOCSIS network operations teams NOC (Network Operations Center) staff Field service technicians Network maintenance and construction crews Plant maintenance specialists REQUIREMENTS: Active Diagz backend deployment Network credentials provided by your organization Android 13 or later Internet connectivity for backend communication TECHNOLOGY: Diagz mobile leverages the Diagz REST API to provide secure, authenticated access to your CMTS polling data and network management information. All communication is encrypted and follows industry best practices for data security. BENEFITS: - Reduce truck rolls with remote diagnostics - Faster signal quality issue identification - Mobile access to critical CMTS and modem data - Improved field technician efficiency - Real-time visibility into modem health and performance - Comprehensive historical trend analysis - Streamlined troubleshooting workflow COMMON USE CASES: Verify signal levels before and after maintenance Investigate customer-reported intermittent issues Monitor modems during plant construction Track signal degradation over time Identify upstream noise sources Assess network health during storms or outages SUPPORT: For technical support, feature requests, or questions about Diagz deployments, contact your organization's network administrator or reach out to the Diagz support team.