TicketForge Live

TicketForge — the technician’s workspace for taking a ticket from first contact through troubleshooting, documentation, and closure. TicketForge gives IT support technicians a structured, mobile-first workspace to manage customer issues from start to finish. Instead of scattered notes, forgotten troubleshooting steps, and incomplete closure documentation, TicketForge keeps the work organized in one continuous workflow. BUILT AROUND THE TECHNICIAN WORKFLOW CUSTOMER Capture customer details, preferred contact information, and the information needed to communicate throughout the ticket. ISSUE Document the problem clearly and keep important ticket information available throughout the troubleshooting process. DIAGNOSIS Work through structured diagnostic steps and track what you've already checked. RESEARCH Record local fixes, knowledge-base information, article references, and external research used while investigating the issue. TIMELINE Track important events such as first contact, work started, pauses, troubleshooting actions, fixes applied, customer verification, and resolution. CLOSURE Review the work performed and create clear final notes that help document how the issue was resolved. FEEDBACK Capture customer feedback after the work is complete. SERVICENOW INTEGRATION TicketForge can securely connect to a compatible ServiceNow instance to: • Import incidents • Refresh ticket information • Send technician work notes • Return completed resolution details ServiceNow integration complements the TicketForge workflow and lets technicians work through the issue in a purpose-built mobile workspace. BUILT FOR • IT support technicians • Desktop support technicians • Field technicians • MSP technicians • Small IT teams TicketForge helps technicians spend less time reconstructing what happened and more time working the issue—while producing better, more consistent documentation. Better tickets. Faster documentation.