Siba Live

SIBA is the work app for the SIBA Electrical Appliance Service team in Guwahati, Assam. It is built for two kinds of users: SIBA's field technicians and SIBA's partner dealers (shops that refer repair jobs to us). Accounts are created by the SIBA office, so you log in with the username and password you were given. SIBA repairs air conditioners, refrigerators, washing machines, TVs, microwave ovens, water purifiers, geysers, kitchen chimneys and air coolers at the customer's door. FOR DEALERS • Apply to become a SIBA dealer right from the app • Register a customer's repair request in a few taps • Look up an existing customer by mobile number • Follow every job you referred, from booking to completion • See your own commission clearly • Call the SIBA service desk whenever you need help Dealers see the status of their referred jobs and their own commission. Bills, payments and technician details stay private to SIBA. FOR TECHNICIANS • See the jobs assigned to you, with the customer's address and the appliance problem • Visit, inspect and prepare an estimate for labour and parts • Add parts from the stock you are carrying, with prices taken from the SIBA product list • Start work only after the customer approves the estimate with an OTP • Attach photos of the appliance and the finished work • Complete the job and collect payment in cash or by UPI • Check the parts you are holding in My Stock HOW A REPAIR WORKS 1. A repair request is booked and a technician is assigned. 2. The technician visits and gives the customer an estimate. 3. Work begins only after the customer approves it. 4. The customer confirms the finished work with an OTP and pays. 5. A GST invoice is sent to the customer by SMS. The visit charge is adjusted against the repair, so the customer never pays it twice. PRIVACY AND SAFETY • The app does not use your location, contacts or microphone • No advertising and no third-party tracking • Customers are given the SIBA service desk number, never a technician's personal number • Your sign-in is kept in your phone's secure storage • All data travels over an encrypted connection • Access is limited by role, so you only see what you need Photos are taken or chosen only when you tap the photo button. You need an internet connection to use the app. NEED HELP OR WANT TO JOIN? Call the SIBA service desk on +91 98645 07122, or email [email protected]. Forgot your password? Call the office and we will reset it. Powered by Prismabit Digital Solution LLP.