App Intel

ProProfs Help Desk Software Live

ProProfs4 apps · 3.8K installsBusinessFreecom.helpdesk.HelpDesk

Delightful customer service at your fingertips!

Total installs
975
exact · Play shows 500+
Installs / day
—
measured after our second crawl (about a day)
Rating
—★
— ratings · — reviews
Released
27 Jul 2021
5.2y ago
Last update
6 Aug 2026
v1.19 · 2mo ago
Countries
—
not checked yet

Install history

exact counter from Google Play
Not enough history yet — check back tomorrow
Not enough history yet — check back tomorrow

Installs per day · last 90 days

Not enough history yet — check back tomorrow

Change timeline

No changes recorded yet. We compare every crawl with the previous one and list title, icon, screenshots, description, version, price and availability changes here.

Country availability

Availability has not been checked for this app yet. “Check all countries” looks the app up in about 140 Google Play storefronts and shows where it is live, listed but not installable, or missing — plus any country-specific (custom) store listings.

Top countries

Country data will be available soon.

We estimate where downloads come from using the app’s position in Google Play’s top charts in about 140 countries. This app is not in any chart we have collected yet; the estimate appears as soon as it is.

Top chart positions

Not in any tracked top chart.

App manifest

Read this app's manifest from Google Play: permissions, declared SDKs, components and AdMob app ID. Saved analysis appears here automatically.

Manifest analysis reads only the required APK ranges. Base APK downloads may need separate device splits to install.

Permissions

8 in 4 groups
6 Sensitive0 Notable2 Routine

What this app can do with your phone

  • Use your camera to take photos and record videos
  • See the list of accounts on your phone, like Google or email accounts
  • See every contact saved on your phone, including names, numbers and emails
  • Add, change or delete contacts saved on your phone
  • Get sign-in tokens for accounts saved on your phone to use online services
IdentitySensitive1

Access to accounts on the device and your personal profile card

  • See the list of accounts on your phone, like Google or email accountsfind accounts on the device · GET_ACCOUNTS
ContactsSensitive3

Access to the contacts saved on your phone

  • See the list of accounts on your phone, like Google or email accountsfind accounts on the device · GET_ACCOUNTS
  • See every contact saved on your phone, including names, numbers and emailsread your contacts · READ_CONTACTS
  • Add, change or delete contacts saved on your phonemodify your contacts · WRITE_CONTACTS
CameraSensitive1

Access to your camera to take photos and record video

  • Use your camera to take photos and record videostake pictures and videos · CAMERA
OtherSensitive3

Access to miscellaneous device features that don't fit other categories

  • Get sign-in tokens for accounts saved on your phone to use online servicesuse accounts on the device · USE_CREDENTIALS
  • Check whether you are online and whether you use Wi-Fi or mobile dataview network connections · ACCESS_NETWORK_STATE
  • Connect to the internet to load content and send datafull network access · INTERNET

Sensitive = can reach personal data, location, camera/mic or act on your behalf. Notable = changes how your device behaves. Routine = normal for almost every app. Source: Google Play's permission list for all versions of this app.

Store listing

Full description
Our help desk app for Android has been diligently designed keeping your various requirements in mind. No matter if you are a support agent, manager, or the CEO, you can easily manage customer conversations - anytime, anywhere. Now, resolving tickets is as easy as using your Gmail app! With our simple, Gmail-like interface, support your customers on the move and delight them with fast, personalized service. Here are some top features to look forward to in the ProProfs Help Desk app: Anytime, anywhere access Enjoy incredible ticketing features right inside your mobile. Once downloaded from the Play store, our app can be accessed 24/7 from any part of the world. Manage tickets with ease Get a holistic view of all your tickets right when you log in. Keep your help desk tidy by sorting tickets based on their status - open, pending, sent, or overdue. Advanced search Never miss a conversation again with our advanced search box. Easily find old conversations in a single click and get the context you need. Bookmark important conversations Prioritize important conversations by adding bookmarks. You can even add labels such as ‘Bugs’ or ‘Billing’ to differentiate tickets from one another. Get all the help you need If you need any help, we are right here for you! Visit our help center to learn all the amazing things you can do with our tool. In case you need assistance, human support is just a call away - (855)776-7763.

What's new

We've improved attachment viewing for a smoother support experience. • Fullscreen image preview with zoom and pan • In-app PDF preview with page controls • General bug fixes and stability improvements

Growing in Business

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