Smart Care Live

Policy AI for Care Teams Help your care staff quickly access and understand your organisation’s policies — right when they need them. This app is designed for care providers and support teams, allowing staff to ask questions in natural language and receive guidance based on their organisation’s own policies and procedures. Ask questions in plain language - Staff can ask questions such as: “A client has refused medication — what should I do?” The app searches your organisation’s uploaded policies and returns clear, easy-to-understand guidance to support staff in their role. Guidance based on your policies - Responses are generated using your organisation’s policy documents. Each answer includes references to the relevant policy, helping staff understand where the guidance comes from and review it if needed. Highlights important situations - If a question suggests a potentially serious situation, the app may highlight this and encourage staff to follow appropriate organisational procedures or escalation steps. Built for everyday care scenarios - Medication-related queries Incident and reporting guidance Safeguarding awareness Day-to-day care support Policy clarification Answers are presented in a clear and practical format to support staff in understanding policy guidance. Organisation-managed content - Policies are uploaded and managed by each organisation, ensuring staff access relevant and up-to-date information. Conversation history - Staff can review previous questions and responses, making it easier to revisit guidance when needed. Secure and organisation-specific - Each organisation’s data is kept separate. Staff only access policies and information relevant to their provider. Why use this app? Support staff in understanding policies Improve consistency across teams Reduce time spent searching documents Reinforce organisational procedures Important: This app provides information based on organisational policies for general guidance only. It is not a substitute for professional judgement, training, or emergency procedures. Always follow your organisation’s protocols and seek appropriate assistance when required.